25TH AND STAFFING LIMITED
CLIENT SERVICES MANAGER job vacancy in Lagos | 25th and staffing
CLIENT SERVICES MANAGER (Lagos)
Industry / Specialization
Food Services - Others
Years of Experience
From: 29-Apr-2021 To: 10-May-2021
A leading company in the Beverage sector, with a great focus on the distribution of alcoholic and non-alcoholic beverages, is seeking to hire a Client Services Manager who will act as a liaison between a business and its customers. The ideal candidate will help to bring new clients on board, and ensure clients receive exceptional service while the business's sales goals are supported.
- Create and oversee the implementation of client service protocols
- Provide excellent customer service
- Interact with clients and build relationships with them while ensuring their needs are met
- Inspire repeat business from clients.
- Monitor and evaluate client satisfaction.
- Participate in marketing campaigns.
- Handle client requests and troubleshoot issues
- Train and support members of the department to help them meet departmental goals
- A graduate degree in Accounting, Marketing, Business Admin or any related discipline
- MSc is an added advantage
- 5+ years prior experience in client service roles
- Proven experience in a leadership role is required
- Exceptional time management and organizational skills
- Excellent communication skills
- Highly proficient in Microsoft Office Suite programs, especially Excel and Word
- Knowledge of conflict resolution techniques