CLIENT SERVICES MANAGER

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25TH AND STAFFING LIMITED


CLIENT SERVICES MANAGER job vacancy in Lagos | 25th and staffing

Job Title

CLIENT SERVICES MANAGER (Lagos)

Job Type

Full Time

Industry / Specialization

Food Services - Others

Qualification Requirements

MSc

Years of Experience

5 Years

Job Availability

From: 29-Apr-2021   To: 10-May-2021

Job Functions

Job Summary:

A leading company in the Beverage sector, with a great focus on the distribution of alcoholic and non-alcoholic beverages, is seeking to hire a Client Services Manager who will act as a liaison between a business and its customers. The ideal candidate will help to bring new clients on board, and ensure clients receive exceptional service while the business's sales goals are supported.

  1. Create and oversee the implementation of client service protocols
  2. Provide excellent customer service 
  3. Interact with clients and build relationships with them while ensuring their needs are met
  4. Inspire repeat business from clients.
  5. Monitor and evaluate client satisfaction.
  6. Participate in marketing campaigns.
  7. Handle client requests and troubleshoot issues
  8. Train and support members of the department to help them meet departmental goals

Job Requirements

  1. A graduate degree in Accounting, Marketing, Business Admin or any related discipline
  2. MSc is an added advantage
  3. 5+ years prior experience in client service roles
  4. Proven experience in a leadership role is required
  5. Exceptional time management and organizational skills
  6. Excellent communication skills 
  7. Highly proficient in Microsoft Office Suite programs, especially Excel and Word
  8. Knowledge of conflict resolution techniques