RECEPTIONIST

Your next job is right here,
get connected

25TH AND STAFFING LIMITED


RECEPTIONIST job vacancy in Lagos | 25th and staffing

Job Title

RECEPTIONIST (Lagos)

Job Type

Full Time

Industry / Specialization

General - Customer Care

Qualification Requirements

BSc

Years of Experience

2 Years

Job Availability

From: 28-Apr-2021   To: 17-May-2021

Job Functions

As a Receptionist, you will be the first point of contact for the company. To be successful in this role,you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. 

Duties and Responsibilities                                                                                                                          

  • Ensure that our client experience the company value  in delivering superior friendly service
    • Manage the meet and greet of all incoming visitors including directing and escorting to clients’ offices and meeting rooms
    • Ensure all calls are managed professionally, including appropriate address when receiving calls, correct transfer, message taking and follow-ups
  • Operations
    • Upload and maintain clients’ information on Office RnD as required
    • Ensure the opening and closing procedure is followed whenever on duty for the same
    • Actively follow up to ensure all tickets raised are resolved promptly where possible, Facilitate resolution of all visitors’ and members’ parking requirements
  • Billing
    • Take and maintain accurate records of bookings and use of meeting room facilities
    • Ensure all billable services provided to the client have been accurately recorded and billed for
  • Ensure COVID policy is executed and adhered to at all times
  • Provide service at any scheduled community/ networking events as the front of house/ desk

Performance Measures                                                                                                                                      

  • Decision Making/ Problem Solving/ Autonomy
  • Measures effectiveness in understanding problems and making timely, practical decisions.
  • Working on own initiative with contact from Supervisors as required
  • Administration
  • Measures effectiveness in planning, organizing and efficiently handling activities and eliminating unnecessary activities.
  • Knowledge of Work
  • Considers employee’s skill level, knowledge and understanding of all phases of the job and those requiring improved skills and/ or experience.
  • Communication
  • Measures effectiveness of listening to others, expressing ideas, both orally and in writing and providing relevant and timely information to management, co-workers and customers.
  • Managing  Change and Improvement
  • Measures effectiveness in adapting to necessary changes from old methods when they are no longer practical, identifying new methods and generating improvement in the facility’s performance.
  • Customer Responsiveness
  • Measures responsiveness and courtesy in dealing with internal staff, external customers and vendors.
  • Dependability
  • Measures how well employee complies with instructions and performs under unusual circumstances. Includes attendance and timekeeping, according to the roster.
  • Safety
  • Measure’s individual’s work habits and attitudes as they apply to work safely. Consider their contribution to accident prevention, safety awareness, ability to care for property and keep workspace safe and tidy.
  • Employee’s Responsiveness
  • Measures responsiveness in completing assigned tasks promptly, following established standards, policies and procedures.
  • Teamwork
  • Measures how well the employee gets along with colleagues, respecting their rights and showing a cooperative spirit.
  • Independent Action
  • Measures effectiveness in time management as well as initiative and independent action within prescribed limits.

Job Requirements

  • BSc in Management or any other relevant role
  • Proven and Relevant work experience (3 Years)
  • Proficiency in Microsoft Office Suite
  • Technologically Inclined 
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude
  • Good written and oral communication skills
  • Athletic – highly energetic and chatty in a professional manner
  • Well presented –presentable  appearance, pleasant, maintains eye contact engagement and approachable
  • Reliable and able to work over weekends when required
  • Basic analytical skills
  • Strong attention to detail