CUSTOMER RELATIONSHIP MANAGER

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25TH AND STAFFING LIMITED


CUSTOMER RELATIONSHIP MANAGER job vacancy in Lagos | 25th and staffing

Job Title

CUSTOMER RELATIONSHIP MANAGER (Lagos)

Job Type

Full Time

Industry / Specialization

General - Administration & Secretarial

Qualification Requirements

BSc

Years of Experience

5 Years

Job Availability

From: 5-Mar-2020   To: 19-Mar-2020

Job Functions

The core functions of the role are divided into 4:

  1. Centre Management & Events
  2. Business Development, Productivity and Measurements
  3. Space Management
  4.  Personnel management

 

Centre Management & Events

  • The Centre Manager leads other team members in living the brand's mission and values.
  • Manage all building operations and communications to ensure the highest level of member satisfaction.
  • Develop community initiatives designed to create connections between members; including member introductions, overseeing events, electronic and print communications, and building walkthroughs.
  • Solve member-related issues to ensure a cohesive community and manage member expectations.
  • Meet with members to resolve issues, process member terminations and other issues of complexity.
  • Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets.
  • Proactively gather data on members' business objectives and identify services that could help members achieve their objectives
  • Seek opportunities to engage members to discover and discuss members' objectives, as an opportunity to learn more about each team member, member's business and needs.
  • Identify opportunities and act on them to connect members
  • Promote best practices, including but not limited to; community management, sales, events, training, and member experience on a company-wide level
  • Explain company policies and procedures to members, including but not limited to; membership agreement and billing procedures

 

Business Development, Productivity and Measurements

  • Take responsibility for sales and community dynamics
  • Conduct tours to work towards and maintaining 100% building occupancy when Community leads are unavailable.
  • Lead tours for VIP’s, i.e. guests of the company.
  • Engage in the larger community of the market by attending events and networking with local start-ups and organizations.
  • Manage and maintain relationships with vendors and landlords.

 

Space Management

  • Set priorities using ticket data and clearly communicate adjustments to the team.
  • Review all base building documents to ensure the data is updated and accurate.
  • Supervise move-ins and move-outs for a quality experience.
  • Review daily reports and work with the team to finalize weekly and monthly reports that outline community and sales progress.
  • Expense management for space.
  • Know and can implement member safety plans, i.e. fire and emergency plans.

 

 Personnel management

  • Manage a team within a building to reach sales goals and execute on their objectives as an individual and a team.
  • Lead professional development within the team and make recommendations to promote current employees.
  • Perform weekly one-on-one meetings to track individual performance.
  • Oversee and keep the team up to date with process changes.
  • Oversee team including performance management reviews.

Job Requirements

  • University graduate
  • Excellent Microsoft Office suite skills especially PowerPoint, Excel and Word
  • Basic analytical skills
  • Strong relationship building skills
  • Excellent computer knowledge but open to learning new systems
  • Cold-outreach experience an added bonus
  • Customer service and sales experience required
  • Experience in managing a team of more than two people
  • Must have strong verbal and written communication skills